Unless the product description says otherwise (i.e., items marked as “All Sales Final”), you can return any item purchased through Nava Healing within thirty (30) days of delivery.
After thirty (30) days of delivery, all items purchased through Nava Healing are non-refundable, and all sales are final. An RMA number must be provided for your return and refund to be processed.
Note: ALL WHOLESALE ORDERS ARE FINAL (Quantities over ten are considered wholesale orders)
Once returns are received, they will be inspected and processed within 3-5 business days. When your return processing is complete, we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days, depending on your bank or financial institution.
Items returned are fully refundable as long as the items are returned in the condition, they were delivered in. Depending on the condition that the item is received (i.e., damage to the package, water damage, intentional damage, signs of use, etc.), we reserve the right to issue a partial refund or return the item to you and not issue a refund for the purchase.
Defective items or items shipped in error are returnable with shipping on us! Items returned because of customer preferences/change of mind are returnable, but we do not cover return shipping in those cases. We will always do our best to provide exchanges or replacements when requested, but due to the deep discounts we offer, we cannot guarantee that inventory will be available.
If you need to initiate a return you can click here to submit your request!
Cancellations and Order Changes:
You may cancel or edit your order on your own within 1 hour of placing the order. You may make those changes from your order confirmation page, confirmation email, or if you sign in to your account. After the 1-hour window, we may not be able to cancel your order if it has already been processed. Please note that the orders process quickly, so be sure to notify us as soon as possible if you need to make a change. If your order has already shipped and cannot be canceled, please refer to the Return Policy above on how to return your order.
For additional help canceling or modifying an order, please email firstname.lastname@example.org. Be sure to include your order number.
If your order is missing items, please email email@example.com Be sure to include your order number and a message describing what is missing from the order.